Official Services

Support & Services for Pre-Owned DXonJet Printers

Whether you acquired your DXonJet printer brand new or on the secondary market, our core mission remains unchanged: to ensure your equipment consistently delivers world-class results.

Our Commitment

At DXonJet, we believe every machine bearing our name deserves professional care. If you are the proud owner of a pre-owned DXonJet wall printer, we are fully committed to supporting your business journey by supplying genuine parts, expert technical support, and essential software updates.

Official Statement

DXonJet exclusively offers new equipment via our official direct channels and globally authorized partners. Buying new guarantees the full manufacturer's warranty and free onboarding. Please note that DXonJet does not directly sell or refurbish used equipment for resale.

Important: Warranty & Service Fees

Please be aware that DXonJet manufacturer warranties are strictly non-transferable to second-hand buyers.

To receive official technical support, software activations, and machine diagnostics for a pre-owned printer, you must purchase our Re-certification & Support Package. All second-hand support services are subject to a standard service fee.

The Paid Service Package Includes:

  • Full system diagnostics & testing
  • Latest software licenses & updates
  • Access to professional training
  • Dedicated Tech Support (WhatsApp/Email)

Service Steps for Second-Hand Owners

1. Local Dealer

Reach out to the nearest authorized DXonJet partner for localized support.

2. Global Support

If a local dealer is unavailable, contact our official HQ support team.

3. Diagnostics

We perform system testing to identify worn components or calibration needs.

4. Software Sync

Update your machine to the latest DXonJet OS and licensed RIP software.

Second-Hand Service Request

Submit your details below to receive a quote for the Support & Re-certification fee.

DXonJet Support & Service