Provide timely and effective technical support services

  1. Remote video troubleshooting
  2. Troubleshooting Printer Issues through Remote Control
  3. Remote control printer appointment for after-sales support, with service regardless of time zone.
  4. During the warranty period, any components within the warranty scope will be replaced free of charge.
  5. We offer factory repair services for components and commit to completing repairs and shipping them out within one week at   the most.

Graphic Design Services

  1. Offer a library of more than 5000 high-quality images and is constantly updated.
  2. offer compensated graphic design services.

Partner with DXonJet

Your Success is Our Priority

At DXonJet, we are guided by a "Customer-First" philosophy. Having empowered over 500 clients globally, we understand that the delivery of your printer isn't the end of our relationship—it's the beginning of a long-term partnership. We believe that a world-class printer is only as effective as the support system behind it. Our mission is to provide the training and technical expertise you need to turn your investment into a thriving business.

Industry-Leading Training Program

Our structured 13-step training curriculum ensures you are fully prepared to operate, maintain, and excel with your printer.

Curriculum TopicDescription
Machine ArchitectureUnderstanding the inner workings of your printer.
Setup & MaintenanceExpert guidance on installation, disassembly, and daily care.
Software MasteryHands-on training for RIP and control software.
Advanced TechniquesMastering color management and high-precision printing.
Delivery MethodDescription
On-Site TrainingPersonalized coaching at your location or our facility.
Remote Video TrainingOne-on-one sessions via WhatsApp video calls.
On-Demand TutorialsA vast library of detailed video guides.
Multilingual ManualsComprehensive product documentation available in multiple languages.

Global Technical Support & Remote Diagnostics

Technical issues shouldn't stop your production. Our engineers provide fast, effective support no matter where you are located.

Support FeatureService Details
Remote TroubleshootingWe use remote-control software to diagnose and fix software issues directly on your machine.
Video ConsultationsResolve hardware concerns quickly through live WhatsApp video calls.
24/7 AccessibilitySchedule support appointments that work for your time zone.
Fast ResponseOur team typically responds within 12 hours to ensure minimal downtime.

Reliable Warranty & Rapid Parts Service

We stand behind our technology with a 12-month comprehensive warranty (starting from printer activation).

Service TypeCoverage Details
Free ReplacementsAny qualifying components under warranty are replaced at no cost to you.
Factory Repair ServiceFor complex repairs, our factory technicians ensure a fast turnaround, typically shipping your components back within one week.
Expedited ShippingWe use global carriers like FedEx and DHL to ensure your parts arrive as quickly as possible.

Creative & Design Support

Elevate your printing projects with our professional design resources:

Design ResourceBenefits
Image LibraryGain access to an exclusive Dropbox folder containing over 5,000 high-resolution, print-ready images.
Custom Design ServicesNeed something unique? Our design team offers professional graphic design services to help you meet specific client requests.

Need Assistance? We’re Here to Help.

Choose your preferred method to connect with the DXonJet support team.

support@dxonjet.com Talk on WhatsApp
Emergency Issue? For urgent technical issues, please initiate a video call with your dedicated consultant via WhatsApp for immediate support.